About EFTS

Tech help that feels human

Extended Family Tech Solutions was built for seniors, families, and small local businesses in Red Deer and Central Alberta who need patient, practical, affordable technology support.

$75/hr

Fair, straightforward support pricing

30 min

Billed in half-hour increments, not forced full hours

Built for

Seniors, households, and small local businesses

About Mike

My name is Mike MacMullin. I am 37 years old, a recent graduate of Red Deer Polytechnic, and I hold a diploma in Computer Programming. I have also been the unofficial tech support guy for friends, family, and extended family for a very long time now. At this point, if something will not print, will not connect, will not update, or has locked someone out for no obvious reason, there is a decent chance I have been asked to look at it.

I have been around computers since the Windows 95 days. My mom was formally Microsoft certified back when that kind of certification still had some teeth, and she was the one who first taught me how to use computers properly. I grew up in a technical household, and I have always enjoyed the practical IT side of things: figuring out what is broken, explaining why it happened, and getting things working again without making the person asking for help feel dumb.

Why this business exists

Extended Family Tech Solutions is my first serious step into building a proper technology service business. The goal is simple: provide patient, practical, affordable support for people who are too often overlooked, especially seniors, households, and small local businesses.

Technology can be stressful when it breaks. For a lot of people, it is not just inconvenient. It can mean losing access to email, photos, banking, appointments, family messages, or the tools they need to run a small business. EFTS exists to make that help easier to ask for and easier to understand.

Plain-English tech support

One thing I genuinely pride myself on is being able to explain technical problems in a way that makes sense to people who are not technical. That matters. Nobody should need a computer science lecture just to understand why their printer disappeared again, although printers do seem personally committed to making everyone suffer equally.

The goal is not just to fix the problem and leave. The goal is to explain what happened, what was done, and what to watch for next time. For seniors especially, that patience matters. For small businesses, that clarity matters too, because owners need practical answers, not a fog machine full of jargon.

A practical local approach

Alongside EFTS, I also run Wastewise Wonders, a local junk removal and scrapping side business. It is a separate service, but it comes from the same practical mindset: help people solve annoying real-world problems without turning every job into a giant production.

Large IT providers often focus on bigger contracts. EFTS focuses on the local work that still matters: helping someone understand their device, getting a printer working, transferring old files, fixing a Wi-Fi problem, setting up a new computer, or making a small office less chaotic.

If you are looking for computer help in Red Deer that is patient, practical, and honest, EFTS would be glad to help.